Personal Assistant
by Storesmith
The AI Shopify Helpdesk Built for Emerging Markets
Storefront chat widget + AI that reads live Shopify order data, speaks Urdu & Arabic, handles COD confirmations, and starts free. Built for merchants in Pakistan, India, MENA, and LATAM.
Personal Assistant by Storesmith
● Online · Usually replies instantly
AI · just now
AI · just now
The Problem
Western tools don't work for emerging market merchants
Cash-on-delivery returns draining logistics margins across Pakistan, India & MENA.
What Western helpdesks like Gorgias and Tidio cost — inaccessible for most regional merchants.
No Shopify helpdesk exists with native Urdu, Roman Urdu, or Arabic AI support.
WhatsApp, Instagram DMs, and email — all separate, no unified inbox.
Phase 1 — Launching First
What You're Getting on Day One
Phase 1 focuses entirely on one thing: an AI helpdesk that works out of the box, resolves customer questions without human intervention, and costs less than a cup of coffee per day.
Storefront Chat Widget
Embeds on any Shopify store via Theme App Extension — zero code, zero configuration. Fast-loading and fully mobile-responsive.
AI Auto-Responses
Groq Llama 3.1 8B reads live Shopify order data via GraphQL and answers order status, return policy, and product questions without human intervention.
Merchant Web Dashboard
Shopify-embedded conversation inbox and ticket management. All customer chats in one place — no separate login, no context switching.
Multilingual AI
Native support for English, Urdu, Roman Urdu, and Arabic — the same AI model, all languages. First Shopify helpdesk with regional language intelligence.
Product Roadmap
Built in Phases, Shipped with Focus
One thing done well beats five things done partially. Phase 1 ships first and ships right.
Phase 1
Helpdesk Core
Months 1–3
- Storefront chat widget (Theme App Extension)
- AI auto-responses with live Shopify order context
- Merchant web dashboard — inbox + ticket management
- English, Urdu, Roman Urdu & Arabic support
Phase 2
Merchant Mobile App
Months 4–6
- React Native mobile app — all chats in one place
- AI quick replies with Shopify order context
- Real-time push notifications
- Full order, product & customer history inline
Phase 3
WhatsApp + Customer App
Months 7–12
- WhatsApp channel via Meta Cloud API
- COD confirmation flow — reduces RTO 30–40%
- Customer-facing mobile app (shop + chat)
- Unified inbox: widget, WhatsApp, email
Phase 4
Commerce Ecosystem
Year 2+
- WhatsApp + push broadcast campaigns
- Reviews, loyalty & post-purchase flows
- CSAT, resolution rate & revenue analytics
- Klaviyo, ERP, CRM & shipping integrations
Comparison
How Personal Assistant by Storesmith Stacks Up
| Feature | Gorgias | Tidio | Shopify Inbox | Personal Assistant by Storesmith |
|---|---|---|---|---|
| Shopify-native | ||||
| AI auto-resolve | ||||
| Merchant mobile app | ||||
| WhatsApp (native) | ||||
| Urdu / Arabic AI | ||||
| COD confirmation AI | ||||
| Emerging market pricing | ||||
| Starting price | $10–60/mo | $29/mo | Free | Free → $9/mo |
Pricing
Priced for Emerging Markets
All prices in USD. PKR / INR equivalents shown in-product. No lock-in.
Starter
- Full AI auto-resolve
- Mobile app
- COD confirmation
- Urdu & Arabic AI
Pro
- WhatsApp channel
- Broadcast campaigns
- Analytics dashboard
- All Starter features
Scale
- Full ecosystem
- API access
- Priority support
- Quarterly reviews
Be the first to get Personal Assistant by Storesmith
We're building for merchants in Pakistan, India, MENA & LATAM. Join the waitlist and get early access plus a free 3-month Starter plan.
No credit card required · Cancel anytime